Call Relocation Express when you’re ready to make your move. 1-800-314-5645
What items can’t be shipped?
Good question! These are the most common “non-shippable” items, but don’t hesitate to ask our Customer Service Coordinators about any specific items you’re not sure about.
Plants, perishable food items, open containers, household cleaning supplies, batteries, bleach, ammonia, detergents, combustible or corrosive liquids, explosives, flammable materials, propane tanks or any item labeled “contents under pressure”, open bottles of alcohol, wine or champagne, hand guns and ammo.
What items should I keep with me during my move?
Definitely hand carry important paperwork such as wills, car titles, and passports, your laptops, and jewelry. You will also want to keep any sentimental family mementos with you.
How far ahead of my move date should I call to schedule a mover?
Normally 7-10 days is enough notice. But in peak times of the year it’s not uncommon for a mover to request up to 3 weeks notice or more. Peak times are mostly during summer vacation, which is usually dictated by the school year. Of course schools let out at different times across the country, so what may be peak time in your area may not be the same in another.
How long will it take for my belongings to arrive?
That depends. An average delivery window can be anywhere from 2-12 days depending on how much space is on the truck and how many miles you are moving.
We suggest you pack a suitcase with about 2 weeks worth of clothing, toiletries and anything else you need to be comfortable. In most cases our trucks are carrying more than one family’s items, so they are making more than one delivery stop. Keep in mind, too, that our drivers can only drive so far each day – about 500 miles or up to 8 hours. You do have the option to pay a premium to be the only shipment on a truck.
Do I need to be at home the entire time for pick-up and delivery?
Not necessarily, but it’s helpful in case the driver and crew have questions. If you need to run errands or can’t be home the entire time, feel free to have a trusted family member, neighbor or friend available to the crew. Just be sure you’re comfortable with them signing any important paperwork on the move details, number and condition of boxes, etc. This could affect the outcome of any lost items or damage to personal property or the house itself. Keep in mind that while we do background checks and drug screens on all of our trusted employees, they are still strangers in your home.
I’m packing my belongings myself. Where can I get boxes?
You can buy high-quality moving boxes from us or from a moving retailer such as U-Haul. Boxes from home improvement stores are not as sturdy and don’t protect your important belongings as well.
Occasionally we have used boxes available for free that you can pick up at our warehouses. It’s a great opportunity to see our climate-regulated storage facilities and learn more about Relocation Express.
How do you charge? Is there a minimum?
For an hourly move across town, we require a minimum of 4-5 hours. For a long distance move we charge by weight – from 1,000 to 2,000 pounds depending on whether your move is during peak or off-peak season. Call us at 1-800-314-5645 for a free in-home estimate to gauge the number of hours or weight of your belongings.
Do I tip the crew?
That’s entirely up to you. Our employees are going to give you excellent service, no matter what. Tips are not expected or necessary, but if you feel your crew did an exceptional job you are welcome to reward them as you see fit. Occasionally families buy the crew lunch or provide drinks, while others tip each crew member individually.
Are my belongings insured?
Absolutely – for the items that we pack. You have two options:
1) Free Valuation Protection – your belongings are automatically covered against loss or damage at the industry requirement of 60 cents per pound per item.
2) Full Value Protection – this is comprehensive coverage you can purchase from us based on the declared value of your belongings. We offer a range of deductibles. If any items are damaged or lost while in our possession we will either repair, replace or reimburse you to repair or replace the item at today’s cost. Talk to your Move Coordinator for full details.
What if I do my own packing – am I still insured?
We are only responsible for the boxes we pack. They’re noted on the inventory as CP (carrier packed) or PBO (packed by owner). If a PBO box arrives in good condition but the contents are damaged, we’re not liable. But if a box you packed arrives damaged or shows signs of being mishandled we are responsible. Ask your insurance agent to see what your homeowner’s or renter’s insurance policy may cover during a move.
What if I have to file a claim for damaged or lost items?
We hope you never have to file a claim, but sometimes it happens. Contact your Move Coordinator who will explain our claim process and email or mail you a claim form. You have up to 9 months to file a claim. Relocation Express has a dedicated claims representative who works specifically with our offices.
Can I get a binding estimate?
Of course you can! We offer three estimate options: a standard non-binding estimate which is only a price guideline, a binding estimate specifying the total cost of your move and good for a specific time period, or a guaranteed not-to-exceed option. For this last option we take into consideration the absolute maximum your move could cost including any changes, additional items not in the original estimate and other variables. Generally these moves don’t end up costing the maximum price we quoted. In that case, families get money back!